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Introduction
Escalators are essential in Dubai’s fast-moving infrastructure — from shopping malls and metro stations to hospitals, hotels, and commercial towers. With high daily foot traffic, especially in peak tourism seasons, escalators must operate safely and efficiently without interruptions. Proper maintenance not only prevents accidents but also extends equipment lifespan and reduces long-term costs — a must for Dubai facility standards.
Who Can Benefit from These Maintenance Tips?
This guide is valuable for:
- Facility managers & building owners
- Shopping malls & retail operators
- Hospitality sector — hotels & resorts
- Healthcare, education & public infrastructure
- Property developers & construction consultants
Pain Points Faced by Escalator Owners in Dubai
- Sudden breakdowns during peak hours
- Passenger safety concerns & legal liabilities
- Expensive emergency repairs due to poor servicing
- Sand, humidity & dust affecting escalator parts
- Lack of skilled technicians for advanced systems
- Difficulty getting genuine spare parts on time
Top 10 Escalator Maintenance Tips for Reliable Operation
1. Schedule Regular Preventive Maintenance
Escalators operate for long hours, accumulating dust and debris that can affect performance.
Tip: Follow a strict preventive maintenance schedule every month. Certified technicians should inspect steps, balustrades, comb plates, and safety switches regularly.
2. Keep Steps and Balustrades Clean
Dirt buildup causes friction and uneven movement.
Tip: Clean steps and glass balustrades daily using non-abrasive cleaners. Avoid spraying water directly onto the machinery to prevent electrical issues.
3. Inspect Comb Plates and Skirt Panels
Comb plates at the top and bottom catch debris and can become misaligned, posing safety hazards.
Tip: Check comb plate teeth for wear and alignment after every cleaning session. Replace damaged comb plates immediately.
4. Check Handrail Tension and Alignment
Loose or jerky handrails signal misalignment, which can confuse or injure users.
Tip: Regularly test handrail tension and ensure smooth synchronization with step movement.
5. Monitor Safety Devices
Escalators are equipped with multiple safety features — emergency stop buttons, skirt brushes, brake systems, and step chain sensors.
Tip: Test all safety devices during every inspection and document results to stay compliant with Dubai Municipality and ESMA regulations.
6. Lubricate Moving Components
Friction can shorten the life of step chains and rollers.
Tip: Use manufacturer-approved lubricants and follow correct intervals. Over-lubrication can attract dust, so apply precisely.
7. Control Temperature and Ventilation
Dubai’s heat can impact escalator motors and control systems.
Tip: Maintain proper ventilation in machine rooms and avoid direct exposure to sunlight or high humidity areas.
8. Display Clear Safety Signage
User safety depends heavily on awareness.
Tip: Install visible “Hold the Handrail” and “Watch Your Step” signs. Ensure emergency stop buttons are accessible and clearly marked.
9. Record Every Service and Inspection
Documentation builds accountability and simplifies audits.
Tip: Use a digital maintenance log to track service visits, inspections, and repairs — a requirement for third-party inspections in Dubai.
10. Partner with a Certified Maintenance Company
Escalator systems are complex and require expertise.
Tip: Work only with certified escalator maintenance companies in Dubai that follow international standards, provide 24/7 support, and use genuine spare parts.
Conclusion
In Dubai’s modern properties, escalators aren’t just functional — they’re part of your building’s brand image and safety reputation. Regular cleaning, preventive servicing, and certified inspections ensure long-lasting performance and passenger safety. As we move through 2025, smart property managers are switching to data-driven maintenance and 24/7 monitoring for escalators — because prevention is always cheaper than breakdowns.
